Club name: Anytime Fitness, Petaluma & Rohnert Park, CA
Club Location(s): Petaluma, CA and Rohnert Park, CA
What do you like most about Zogics products/service?
The customer service is great. When I first got set up, I looked at the website and called Zogics. They walked me through things and helped me determined exactly what I needed. They didn’t try to sell me on what they thought I needed, but instead helped me weigh all the options to make sure I would be happy with my order. After the first order, I was hooked. Now I just call them and give them my name and they pull my account up and I say, “ship me my previous order.” It is that simple. The team at Zogics is so helpful and easy to work with. I almost forgot, the products are amazing as well!
If you’ve previously ordered from another company, what makes our product/service better?
We used to use paper towels and spray bottles. They were such a mess. Our members would over spray the equipment and everything else leaving a sticky mess on everything. The paper towels would also fill the trash cans to the point of overflowing every day. The Zogics gym wipes are so much smaller and compact that they barely even fill a trash can all day. The wipes also go a long way. It only takes one wipe to wipe down a whole piece of equipment. The members have complimented us on how much they like the wipes and they actually use them to clean the equipment after they are done. We also use foaming alcohol free hand sanitizer, which has really cut our cost down and it smells so much better than regular sanitizer.
How can Zogics improve?
I am completely satisfied with my experience so far.
How does a clean gym help you attract/retain members?
Having clean gyms are the most important thing right after customer service. We are often complimented by our guests and members how clean the gyms are. We take great pride in the cleanliness of our gyms. People absolutely love the Zogics wipes and those that were using the paper towels prior to us having wipes have gone out of their way to tell us how much better they like the wipes. A clean comfortable environment keeps the members happy and coming back.
What advice do you have for other club owners about keeping their facility clean?
Cleaning is a daily task performed by all staff members. It is not uncommon to see the owner or the regional manager with a gym wipe or a broom in their hand. We all do our part to help out.
What’s your favorite fitness activity?
I am a weightlifting man. I have always enjoyed more heavy power type movements like bench, deadlift, and squat. Currently I have found a way to throw these all in a circuit to help me knock out that dreaded cardio all at the same time.
Care to offer an interesting tidbit about yourself?
I started the Paleo diet a few months ago and dropped 15lbs pretty quick. I feel better than ever. I have added a few things back in to gain a few pounds back. I am planning on it being muscle this time and not fat.
Have a funny story to share about something that’s happened at your gym?
The other day a sweet little old lady came into the gym. She asked us what time we opened for lunch. She was mad about us not being ready to seat her until she realized the Chinese restaurant was next door. We get a few people now and then who aren’t paying attention and are in our lobby waiting to be seated for lunch. I guess the big Anytime Fitness sign isn’t enough.