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Zogics Blog

The Dirty Truth

October 12, 2017 By Paul LeBlanc

Investing In “Clean” Increases Gym Profitability

How Investing In “Clean” Increases Gym Profitability

Maintaining a clean gym is important. With hundreds of people utilizing the same fitness equipment and spaces on a daily basis, maintaining a clean facility is crucial to eliminating germs and bacteria, and preventing disease outbreaks. Running a clean fitness facility also has a strong, positive impact on a gym’s bottom line.

One of the most common ways in which running a clean gym pays off is through membership retention. In 2015, Listen360’s Fitness and Health Industry Report found that some of the key detractors that led to dissatisfaction among gym members and eventually, membership loss, were cleanliness related issues ranging from bad odors to facility dirtiness. A 2008 study conducted by IHRSA also proved this to be true: given a clean facility, gyms can retain more members and save thousands of dollars in membership revenue. The study found that by maintaining a clean facility, gym members can retain 3% of members that they would have originally lost in a year. If we take a gym with a membership of 1,500 individuals, this amounts to 45 members retained per year. At the average annual membership fee of $720, this saves a gym $32,400 in a year.

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But let’s not stop there: what’s not as widely discussed is that facility cleanliness also plays a significant role in membership acquisition. A 2017 study that my team ran asked hundreds of gym members at the 23,000 fitness facilities that Zogics serves, how much facility cleanliness matters to them. The survey found that 83% of gym members consider the cleanliness of a gym space to be important when deciding which gym to join. With growing competition in the gym industry, this is not a statistic that should be ignored. If having a clean facility aids in closing even just 5 new members per month, at the average annual membership fee of $720, cleanliness can generate $43,200 in annual membership revenue. Health conscious gym members are not only looking for a place to workout — they’re looking for a place that offers total physical well being which encompasses a healthy, clean space.

Of course, these calculations will vary by gym size and type, number of members as well as other variables and should be adjusted on a case by case basis. Investments made in cleaning, including hiring a professional cleaning service, purchasing disinfecting gym wipes and other cleaning supplies, and training staff on the latest cleaning protocols, all contribute towards improving membership satisfaction and retention, and attracting new members to the gym. Invest in a clean and healthy gym for an even healthier bottom line.

The post A Dirty Truth was written for Club Solutions Magazine.


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